FAQ

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to shop@dentiphoto.com.
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Shipping

Yes, international orders will be sent from the USA, China, Europe, Australia using a tracked service.

If your country is not in the list of countries when ordering, please contact us.

We have free worldwide shipping if your order is over $50. If your order is less than $50, then the shipping cost is $7.90.

When ordering to EU countries, taxes and fees are added to the cost of the goods. You don't need to pay anything extra.

When ordering to Turkey, taxes and fees are included in the price.

In other countries, you need to pay taxes yourself if necessary

Order

After your payment is verified, it takes up to 1-2 days to process and ship your order. This does not include weekends or holidays.

The majority of our orders are sent tracked and you will receive a tracking number in your despatch email. You can track your package on the "Track Order" page.

"Unfulfilled" just means that we successfully received your order. Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."

If anything you receive from us is damaged or faulty when it is delivered, please notify us at shop@dentiphoto.com with photos of the issue and of your parcel with a clear view of the shipping label within 14 days of receiving the parcel.

Support

Please email shop@dentiphoto.com with any queries you have. Our customer service team works Monday to Friday 9am to 5pm. We endeavour to answer emails within 1 working days. Please note emails are not monitored at the weekend.