Do you deliver internationally?
Yes, international orders will be sent from the USA, China, Europe, Australia using a tracked service.
When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day.
Can i track my order?
The majority of our orders are sent tracked and you will receive a tracking number in your despatch email. Please note, for some overseas orders we are unable to track the order to the final destination.
My order status says "Unfulfilled". What does that mean?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Will I have to pay international taxes & duties?
Final price is inclusive of tax and duties, however not all currencies have tax and duties included. DENTIPHOTO cannot control and is not responsible for any duties or taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions custom agents may delay delivery of some packages.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
I can't pay for an order on the site
If you have problems with payment on the site, please write to us in online chat.
What can I do if my item was damaged or faulty when delivered?
If anything you receive from us is damaged or faulty when it is delivered, please notify us at email@example.com with photos of the issue and of your parcel with a clear view of the shipping label within 14 days of receiving the parcel.
How do I contact customer service?
Please email firstname.lastname@example.org with any queries you have. Our customer service team works Monday to Friday 9am to 5pm. We endeavour to answer emails within 1 working days. Please note emails are not monitored at the weekend.
What is your returns policy?
We want you to be completely happy with your purchase. If however you would like to return an item ordered online, please do so within 14 days. Please fill out the return section of the dispatch note to ensure quick processing of your return. Items must be in original condition and returned with the original sales receipt. Customers are responsible for all returns costs and we are only able to refund the initial delivery charge if the items were damaged or faulty when delivered. Please note, refunds can only be made to the original card used to make the order, and can take up to 10 days to process once they are received in the warehouse. If it is not possible to refund to the same card, then we will raise a gift voucher for the correct value. To arrange a return, write email@example.com
Use the online chat. You can find the answer to your question or write to us. We work every day during business hours.