FAQ
Welcome to our FAQ page! Here, you can find answers to the most commonly asked questions about our products, shipping policies, and services. Whether you're looking for information about our range of dental photography accessories, shipping options, or order processing, we've got you covered.
Are you shipping worldwide?
Yes, we ship internationally from the USA, China, Europe, and Australia using a tracked service.
We ship our products to 100+ countries. If your country is not listed when ordering, please contact us.
What is the cost of delivery?
We offer free worldwide shipping for orders over $49. For orders under $49, the shipping cost is $7.90.
What are the taxes and fees at customs?
If you order from EU countries, taxes and fees will be added to the cost of the goods. There is no need to pay anything extra. If you order from Turkey, taxes and fees are already included in the price. For other countries, you may need to pay taxes if necessary.
How long will it take for my order to be delivered?
The day of shipment is indicated when placing your order, and the same delivery time will also be stated on the order confirmation. The shipping day on the website will never be different than on the order confirmation.
Delivery times may vary based on your location, but your order is expected to reach you within 7 to 12 business days. Please note that delivery times may be longer for certain locations.
- Orders shipped to the US typically arrive within 7-12 business days from the shipping date.
- Orders shipped to Canada, Europe, Australia, and New Zealand typically arrive within 7-14 business days from the shipping date.
- Orders shipped to other worldwide destinations may take up to 15 business days from the shipping date.
When will my order ship?
After your payment is verified, it takes 1-2 days to process and ship your order, excluding weekends and holidays.
What should I do if my item was damaged or faulty when delivered?
If you receive a damaged or faulty item, please notify us at shop@dentiphoto.com within 3 days of receiving the parcel. Please attach photos of the issue and of your parcel with a clear view of the shipping label
Can I track my order?
Most of our orders are trackable, and you will receive a tracking number in your dispatch email. You can track your package on the "Track Order" page.
Do you have any question?
If you didn't find the answer to your question, please feel free to contact us by filling out the form provided. Our customer support team will respond within 24 hours to assist you with your inquiry. We are here to help and ensure you have a seamless experience with Dentiphoto.