Yes, international orders will be sent from the USA, China, Europe, Australia using a tracked service.If your country is not in the list of countries when ordering, please contact us.
We have free worldwide shipping if your order is over $49. If your order is less than $49, then the shipping cost is $7.90.
When ordering to EU countries, taxes and fees are added to the cost of the goods. You don't need to pay anything extra. When ordering to Turkey, taxes and fees are included in the price.
In other countries, you need to pay taxes yourself if necessary.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
After your payment is verified, it takes up to 1-2 days to process and ship your order. This does not include weekends or holidays.
If anything you receive from us is damaged or faulty when it is delivered, please notify us at firstname.lastname@example.org with photos of the issue and of your parcel with a clear view of the shipping label within 14 days of receiving the parcel.
The majority of our orders are sent tracked and you will receive a tracking number in your despatch email. You can track your package on the "Track Order" page.
"Unfulfilled" just means that we successfully received your order. Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
Please email email@example.com with any queries you have. Our customer service team works Monday to Friday 9am to 5pm. We endeavour to answer emails within 1 working days. Please note emails are not monitored at the weekend.
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.