We want you to be 100% satisfied with your purchase, so we’re offering a 30-day return period after you receive your product, for store credit. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
If one of our products is damaged upon arrival, within 24 hours of receiving the package, take several photos of the packaging and item(s) and send the photos with a description of the situation and damage to our Email: firstname.lastname@example.org
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gasses cannot be returned.
Additional non-returnable items:
- Personal Protective Equipment
- Gift cards
- To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Sale items
- Only regular priced items may be refunded. Sale items cannot be refunded.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Dentiphoto account. You will receive a coupon for the amount of your purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: firstname.lastname@example.org
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.